Refusal of transaction

We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must:

  • Register by providing your real name, phone number, e-mail address, payment details and other requested information
  • Be over 18 years of age *Please note that PO box numbers, hotels and accommodation addresses are not acceptable
  • Possess a valid credit or debit card issued by a bank acceptable to us
  • By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
 
 

Contract cancellations and returns procedure

Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right and notify us no longer than 7 working days after the day on which you receive your delivery.

To exercise your right of cancellation you must give written notice to Joined and Jointed via letter or email with full details of your order.

If you wish to cancel this contract once your order has been dispatched please note the following procedure will apply:

Should you wish to return a furniture item we will arrange to collect this item from you and will apply an appropriate collection charge. The collection charge will be the cost of the original delivery charge (to cover the collection cost) plus a £25 handling fee (to cover restocking costs) and will be deducted from the refund value when processed. To arrange a collection please contact the customer service team on orders@joinedandjointed.com or 02073717766.

You will be reimbursed to the card with which you paid for the goods once the goods have been received back into our Distribution Centre.

Please note that your original delivery charges will not be refunded. A refund of the delivery charge will only be given in the instance of incorrect, damaged or faulty goods.

The goods must arrive back with us in a fully resalable condition with original product packaging.

 

Joined and Jointed reserve the right to refuse a refund on the item if we find that the product has not been returned to us in fully resaleable condition.

Products which fall into the following categories will not be refunded unless they are proven to be faulty:

- Any goods made to a customer's own specifications, made to measure or personalised items

- Self assembly furniture cannot be returned once assembly is part or fully completed

- Mattresses or mattress toppers

If you wish to exercise your right to cancel this contract prior to order dispatch, please email orders@joinedandjointed.com or call 02073717766 immediately. If your order has been dispatched, please follow the return procedure.

This does not affect your statutory rights.

 

 

Defective or damaged goods

We strongly advise you to thoroughly check your goods upon receipt. To protect your interests, any claim concerning damaged and/or defective goods must be notified to Joined and Jointed customer service department by email at orders@joinedandjointed.com or call 02073717766 within 48 hours of delivery. We do not accept and claims for damage caused by you the customer. We may ask for photos of damage for our record.