We take orders only through our online store. However, if you need help placing an order and would like to speak to us on the phone, please call us 020 7371 7766, Monday to Friday, 10:00 to 17:30.
To keep our prices sensible, we are currently unable to take orders for upholstery items using the customer's own fabric..
We accept payment by Visa credit or debit cards, or Mastercard. Please note that we accept only cards that are registered to UK billing addresses.
There may be a number of reasons. Please check that you are putting in the details of a card that we accept (Visa credit or debit cards, or Mastercard). Then check that you've entered the card details correctly. If it's still not working, we suggest that you give your bank or card issuer a call to see if there are any problems on their end.
Yes. You'll find this on your Order Confirmation email.
Go through the normal steps for placing an order. You will be prompted to enter the promotion code in Step 3/4 of the process.
For security reasons, a refund will always be made to the same credit or debit card used to place the order. It should appear in your card statement or account within 10 working days.
It depends on the product. Each individual product page lists the estimated delivery time for that particular piece. If you have already placed the order, the estimated delivery time will be whatever was stated on the product page at the time of purchase and on your order confirmation.
To keep our delivery charges at a sensible level, if your order consists of multiple items with different estimated delivery times we will wait until ALL the items are ready for despatch before contacting you to make a single delivery of the entire order.
Please contact us to reschedule a delivery time. To cover the cost of the repeat journey, you will be charged again the same delivery fee as originally quoted.
For security reasons, we would prefer it if you could take the delivery directly. What's more (and in particular for larger items), your being at home means we can serve you better by placing the item in the room of your choice.
If you do want to give authorisation for a neighbour to receive your order, please contact us with reasonable notice ahead of the delivery by email or telephone.
Please call us immediately and we'll do our best to get to the bottom of it.
Please email or call us to discuss available options. In such situations, we will generally offer to store items for a reasonable period of time, but please understand that we cannot do so indefinitely.